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Returns Policy
If you would like to return a product that you purchased from Ferrari Packaging, you must please complete our online returns form below. Before you can proceed, you must understand and agree with the following instructions:
Customers have the right to return goods at any time up to 7 working days starting the day after delivery.
Customers need to send the products back to us at their own cost, unused and undamaged with their original packaging.
The customer has a duty of care while the goods are in their possession and they are the customer's responsibility until the goods have been received on the Ferrari Packaging's premises.
For returns to be correctly processed and refunded, the customer must complete the online returns form below and clearly attach the resulting form to the outside of the goods.
In the unlikely event that you should receive damaged or defective products, please continue with this returns process and state the problem where appropriate. Our returns team will contact you to further investigate the problem.
Goods must be returned in full pack quantities. We cannot offer any refunds if a partial pack quantity is returned.
For non-defective goods returned by the customer to the company, within 7 days of their delivery, the company will refund the price paid minus a re-stocking administration fee of 15% of the value of the order.
For goods returned by the customer after 7 days from their delivery date, the company will refund the price paid minus a re-stocking charge of 20% of the value of the order.
Where all the above points are adhered to, Ferrari Packaging will raise a refund within 2 working days of the goods being returned to our premises.
If you would like to return a product to us, please fill in the form below and agree with these terms.
RETURNS FORM

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