Terms & Conditions

Money Back Guarantee

Money Back Guarantees are limited to specific products and must be documented on the invoice item to be valid. If you are not 100% satisfied with your purchase, you may receive a prompt replacement or refund subject to the Return Material Authorisation procedures documented below. Shipping and insurance charges are not refunded. In order to receive a refund, your purchase must be returned with carriage pre-paid. All items must be in "as new" condition, in original packaging and with all manuals, accessories and include the original invoice. Any discrepancies will result in forfeiture of your refund. Except where failure comes under the Sale of Goods Act 1979, a 15% restocking fee and carriage costs will not be refunded against returned items. Refunds on purchases made with a credit card will only be credited to the same card. Your statutory rights are unaffected.

Returns Policy

Unless otherwise documented on the invoice and in addition to your statutory rights, Ferrari Packaging will cover second-user items with a seven day and refurbished items with a twelve month repair or replace warranty. All warranties are valid from date of invoice. All goods, returned within the products warranty period from date of invoice, with original receipt, are eligible for repair.