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Delivery

UK Mainland Delivery Charges

  Orders under £100.00 Orders over £100.00
Standard Delivery
£9.50 FREE

Scottish Highlands, Channel/Offshore Islands

Postcodes including IV, KW, HS, PA34, PA37-39 PH19-41, PH49-50, ZE, IM, GY, JE

  Orders under £100.00 Orders over £100.00
2-3 Working Days £30.00 FREE

Northern Ireland

Postcodes including BT

  Orders under £100.00 Orders over £100.00
Standard Delivery £30.00 FREE

We despatch orders Monday – Friday.
Orders received before 15.00hrs Monday – Friday will be picked, packed and despatched the same day for next working day delivery. Orders despatched on Fridays will be delivered on the following Monday (unless a Saturday delivery is specified at checkout).

Orders received after 15.00hrs Monday – Friday and at the weekends will be despatched the next working day.
Please Note: Although most of our parcels (99.7%) are delivered next working day, this is not a guaranteed service. However, all deliveries will be made within 2 working days.

Our standard next day delivery charge is £9.50 regardless of the weight of your order. Orders over £100.00 receive FREE DELIVERY to the UK Mainland. Postcodes designated as Highlands & Islands of Scotland, Northern Ireland and the Channel Islands by our carriers may take up to 3 working days to arrive and will incur a delivery surcharge.
If you qualify for free delivery, this will be automatically selected for you at checkout.
Please note: Free delivery does not apply to the Saturday or AM services. If you wish to have your goods delivered on a Saturday or on an AM service, you must select this option at checkout. These services incur a £20.00 delivery charge.

Do I Have To Be In To Sign For My Parcel?
Ideally yes, but if you cannot be at the delivery address to receive your parcel we can attach instructions to your parcel for it to be left somewhere safe in the vicinity. Simply fill in the delivery instructions box at checkout. Please note, if you will not be in to sign for your delivery, the delivery driver requires a signed note to be left on/beside the door of your property. If you leave instructions for the parcel to be left, please ensure that the place specified is accessible for the delivery driver but is secure as parcels are left at your own risk.

How do I track my parcel?
Once your order has been despatched, you will receive an email from our couriers (TNT) with your consignment number. You can then track your consignment on the TNT website.

If you have any other queries regarding delivery, you can email us at: sales@bigbrownbox.co.uk.

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